1. Definitions

The following terms, when used in these Terms with initial capital letters, shall have the meanings ascribed below:

"Applicable Law": means all laws, regulations, directives, decrees, orders, ordinances, judgments, decisions, codes, rules, guidelines, and regulatory requirements of the United Arab Emirates, including but not limited to Federal Law No. 15 of 2020 on Consumer Protection, Federal Law No. 45 of 2021 on Personal Data Protection (PDPL), Federal Law No. 5 of 2012 on Combatting Cybercrimes (as amended), Federal Law No. 1 of 2006 on Electronic Commerce and Transactions, Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism, Cabinet Decision No. 10 of 2019, and all regulations issued by RAKEZ, TDRA, NESA, the UAE Financial Intelligence Unit (FIU), and the Executive Office for Control and Non-Proliferation.

"Business Day": means any day other than Friday, Saturday, or any official public holiday in the United Arab Emirates.

"Company" or "Zenway International": means Zenway International FZ-LLC, a Free Zone Limited Liability Company incorporated under the laws of the United Arab Emirates, licensed by the Ras Al Khaimah Economic Zone Authority (RAKEZ), with its registered address at Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, operating under the brand name ZenVisa International.

"Content": means all information, text, images, graphics, photographs, videos, audio clips, data, software, scripts, code, writings, drawings, diagrams, logos, button icons, databases, forms, and other materials appearing on or transmitted through the Website.

"Digital Signature": means an electronic signature created using cryptographic techniques that verify the authenticity and integrity of an electronic document, recognized under Federal Law No. 1 of 2006 on Electronic Commerce and Transactions and Federal Law No. 46 of 2021 on Electronic Transactions (as amended).

"Force Majeure Event": means any event beyond the reasonable control of the Company, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, epidemics, pandemics, government shutdowns, changes in Applicable Law, or any failure of telecommunications, internet, or utility services.

"Government Authority": means any federal, emirate, or local governmental, regulatory, or administrative body, department, commission, board, bureau, agency, court, tribunal, arbitral body, or other authority of the United Arab Emirates, including but not limited to GDRFA, ICA, MOHRE, DED, and RAKEZ.

"Intellectual Property Rights": means all patents, trademarks, service marks, trade names, domain names, copyrights, moral rights, rights in designs, rights in computer software, database rights, rights in confidential information, trade secrets, know-how, and all other intellectual property rights, whether registered or unregistered.

"Sanctions List": means any list of sanctioned persons, entities, or jurisdictions maintained by the United Nations Security Council, the UAE Ministry of Foreign Affairs, the UAE Cabinet, the U.S. Office of Foreign Assets Control (OFAC), the UK HM Treasury, the European Union, or any other applicable sanctions authority.

"Services": means the administrative support, document preparation, document clearing assistance, translation services, editing and proofreading services, web media design and management services, and business events management services that the Company is expressly licensed to provide under its RAKEZ commercial licenses.

"UAE" or "United Arab Emirates": means the United Arab Emirates, including all seven emirates.

"User": means any natural person or legal entity who accesses, browses, views, registers on, or otherwise uses the Website.

"User Content": means any information, documents, data, text, photographs, images, graphics, or other materials that a User submits, uploads, posts, transmits, or otherwise makes available through or in connection with the Website.

"Working Hours": means 9:00 AM to 6:00 PM UAE time, Sunday through Thursday.

"Written Notice": means any notice given in writing, including by email, registered mail, courier, or through the Website's official communication channels, that is acknowledged as received by the recipient.

"Website": means the website operated by the Company and accessible at https://www.zenvisa.net, including all subdomains, pages, content, features, and functionality thereof.

2. Acceptance of Terms

2.1. Before accessing or using the Services offered through this Website, you must affirmatively indicate your acceptance of these Terms by clicking the "I Agree" button, checking the "I Accept the Terms of Use" box, or otherwise completing the electronic acceptance process as presented on the Website. You represent, warrant, and covenant that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not click "I Agree" or complete the electronic acceptance process, you are not authorized to access or use the Website or Services.

2.2. Your affirmative act of clicking "I Agree," checking the acceptance box, or otherwise electronically accepting these Terms constitutes your electronic signature and your express consent to these Terms, which form a legally binding agreement between you and the Company. This agreement is enforceable to the fullest extent permitted under Federal Law No. 1 of 2006 on Electronic Commerce and Transactions of the UAE, Federal Law No. 46 of 2021 on Electronic Transactions (as amended), and all other Applicable Laws.

2.3. You acknowledge that your electronic acceptance of these Terms is stored and recorded by the Company, and you consent to the use of such records as evidence of your agreement in any dispute or legal proceeding.

2.4. If you are using the Website on behalf of a corporate entity, partnership, limited liability company, or any other legal entity, you represent, warrant, and covenant that you have full legal authority to bind such entity to these Terms.

2.5. If you do not agree to all of these Terms, you must immediately cease all use of the Website. No subsequent conduct, including continued browsing, shall constitute acceptance where the required affirmative electronic acceptance has not been completed.

2.6. These Terms supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, with respect to the Website and the Services.

3. Eligibility

3.1. The Website is intended solely for Users who are at least eighteen (18) years of age or the age of legal majority in their jurisdiction of residence, whichever is greater.

3.2. By using the Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

3.3. Users who are employees, officers, directors, agents, or representatives of any competitor of the Company are prohibited from accessing or using the Website for any purpose that is not a bona fide personal or business purpose.

3.4. For Users between the ages of 18 and 21, where required under UAE civil law or the Applicable Law of the User's jurisdiction, parental or guardian consent may be required. The Company reserves the right to request evidence of such consent.

3.5. The Company reserves the right to suspend or terminate your access to the Website at any time, without notice, if the Company reasonably believes that you do not meet the eligibility requirements set forth in this Clause.

4. Governing Language

4.1. These Terms are executed and delivered in the English language. An Arabic translation may be provided for informational and convenience purposes. In the event of any conflict, discrepancy, or ambiguity between the English version and any translation, the English language version shall prevail and shall be the authoritative and controlling version.

4.2. All legal proceedings, arbitration, and dispute resolution proceedings arising out of or in connection with these Terms shall be conducted in the English language unless otherwise required by a court or tribunal of competent jurisdiction.

4.3. The Company shall not be liable for any errors, omissions, or inaccuracies in any translation of these Terms, nor for any loss, damage, or claim arising from a User's reliance on a translation rather than the English language version.

5. Website Purpose

5.1. The Website serves as an informational and service facilitation platform for ZenVisa International. The primary purposes of the Website are:

• To provide information about the Company's licensed Services;

• To enable Users to request quotes, submit inquiries, and initiate service requests;

• To facilitate communication between Users and the Company's representatives;

• To provide general informational content regarding business setup, document processing, and administrative procedures in the UAE;

• To showcase the Company's web media design and business events management capabilities.

5.2. The Website does not provide immigration advice, legal advice, tax advice, financial advice, or any other regulated professional service. Nothing on the Website constitutes or shall be construed as creating an attorney-client relationship, immigration consultant-client relationship, or any other regulated professional relationship.

6. Scope of Services

6.1. The Company holds the following valid commercial licenses issued by the Ras Al Khaimah Economic Zone Authority (RAKEZ):

• Services Licence No. 47029828: Documents Clearing Services; Translation, Editing and Proofreading Services;

• Media Licence No. 17008106: Media Web Design and Management;

• Media Licence No. 17008107: Business Events Management.

6.2. The Company's Services are strictly limited to the activities expressly authorized under the foregoing licenses. The Company does not and cannot provide any service that requires a separate license, permit, authorization, or regulatory approval not held by the Company.

6.3 Documents Clearing Services

The Company assists Users with the preparation, organization, formatting, and submission of documents required for various administrative processes, including reviewing documents for completeness, organizing document sets, advising on general documentary requirements based on publicly available information, submitting documents to Government Authorities where expressly authorized, and coordinating with Government Authorities regarding the status of submitted documents.

6.4 Translation, Editing and Proofreading Services

The Company provides professional translation, editing, and proofreading services for documents in various languages. All translations are prepared to the best of the Company's professional ability but are provided without warranty of acceptance by any Government Authority or third party.

6.5 Web Media Design and Management Services

The Company designs, develops, and manages websites and digital media content for business clients. These services are subject to separate service agreements.

6.6 Business Events Management Services

The Company organizes and manages business events, conferences, seminars, and corporate functions. These services are subject to separate service agreements.

6.7 Explicit Exclusions

Notwithstanding anything to the contrary on this Website or in any communication, the Company expressly does not provide, and is not licensed to provide:

• Immigration consultancy, immigration advice, or immigration representation services;

• Legal advice, legal opinions, or legal representation of any kind;

• Tax advice, tax planning, or tax preparation services;

• Financial advice, investment advice, or wealth management services;

• Insurance brokerage or insurance advisory services;

• Visa approval, visa issuance, or guarantee of any immigration outcome;

• Government decision-making, influence over Government Authorities, or guarantee of any government approval;

• Any regulated service requiring a license, permit, or authorization that the Company does not hold.

7. No Government Affiliation

7.1. Zenway International FZ-LLC is a private limited liability company. The Company is not a Government Authority, nor is it affiliated with, endorsed by, sponsored by, or acting on behalf of any Government Authority.

7.2. The Company operates as an independent private enterprise within the Ras Al Khaimah Economic Zone. Nothing on the Website, in any communication, or in the provision of Services shall be construed as indicating any government affiliation, partnership, joint venture, agency relationship, or official endorsement.

7.3. All references on the Website to Government Authorities, government procedures, or government requirements are provided solely for informational purposes and do not imply any endorsement, approval, or verification by such authorities.

7.4. The Company's role is limited to assisting Users with administrative processes. The Company has no authority to make decisions on behalf of any Government Authority, to guarantee the outcome of any government process, or to expedite any government decision beyond the standard procedures established by the relevant Government Authority.

8. No Regulated Professional Services

8.1. No Legal Advice. The information and materials on the Website are not intended to constitute legal advice and do not establish an attorney-client relationship. The Company is not a law firm, and none of its employees, agents, or representatives are attorneys or authorized to practice law. Users should consult with a qualified legal practitioner licensed to practice in the relevant jurisdiction for all legal matters.

8.2. No Immigration Consultancy. The Company expressly disclaims that it provides immigration consultancy services. The Company does not hold any license, authorization, or qualification to provide immigration advice, immigration consultancy, or immigration representation under UAE law or any other jurisdiction. Any information provided regarding visa types, residency permits, or immigration procedures is based solely on publicly available information and does not constitute immigration advice.

8.3. No Tax Advice. Nothing on the Website constitutes tax advice. The Company does not provide tax planning, tax preparation, or tax consultancy services. Users should consult with a qualified tax advisor or certified accountant for all tax-related matters.

8.4. No Financial Advice. Nothing on the Website constitutes financial advice, investment advice, or a recommendation to buy, sell, or hold any financial instrument. The Company is not a financial advisor, investment advisor, or securities broker.

8.5. The Company expressly disclaims any liability for any loss, damage, or claim arising from or in connection with any User's reliance on any information provided through the Website or the Services, including but not limited to decisions made regarding legal matters, tax matters, immigration matters, or financial matters.

9. User Responsibilities

9.1. You are solely responsible for:

Ensuring that all information, documents, and materials you provide to the Company are accurate, complete, authentic, and lawfully obtained;

Obtaining and maintaining all necessary consents, authorizations, and approvals for the Company to act on your behalf, where applicable;

Complying with all Applicable Laws in connection with your use of the Website and the Services;

Maintaining the confidentiality of your account credentials and restricting access to your computer or device;

Promptly notifying the Company of any unauthorized use of your account or any other breach of security;

Ensuring that your use of the Website does not violate any applicable laws, regulations, or third-party rights.

9.2. You agree not to use the Website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website.

9.3. You are responsible for verifying the accuracy and completeness of all documents and information prepared by the Company before they are submitted to any Government Authority or third party. The Company's review does not replace your obligation to verify all content.

10. Accuracy of Submitted Information

10.1. You represent, warrant, and covenant that all information and documents you provide to the Company are:

• Accurate, true, and correct in all material respects;

• Complete and not misleading;

• Authentic and not forged, falsified, or tampered with;

• Lawfully obtained and provided;

• Provided with all necessary authorizations and consents;

• Provided in a timely manner to allow the Company to perform the Services.

10.2. You acknowledge that any inaccurate, incomplete, false, misleading, fraudulent, or unlawfully obtained information or documents may result in rejection of applications by Government Authorities, delays in processing, additional fees or penalties, criminal or civil liability under Applicable Law, and termination of the Company's engagement with you.

10.3. The Company shall not be liable for any loss, damage, delay, or adverse outcome resulting from your failure to provide accurate, complete, or authentic information or documents, or from your provision of false, misleading, or fraudulent information or documents.

11. Document Processing Disclaimer

11.1. The Company's document preparation and clearing services involve the administrative handling, organization, and submission of documents. The Company does not guarantee that any document prepared or submitted will be accepted, approved, or processed by any Government Authority or third party.

11.2. The Company makes no representation or warranty that any document will be accepted by the intended recipient, that any application will be approved or granted, that any process will be completed within any particular timeframe, or that any submission will be free from errors, omissions, or defects after processing by third parties.

11.3. Document processing times are estimates only and are based on information publicly available or provided by Government Authorities. Actual processing times may vary significantly due to factors beyond the Company's control, including changes in government procedures, system outages, high volume periods, policy changes, and Force Majeure Events.

11.4. The Company is not responsible for documents lost, damaged, or delayed in transit by postal services, courier services, or electronic transmission systems, unless such loss, damage, or delay is directly caused by the Company's gross negligence or willful misconduct.

12. Government Decisions Disclaimer

12.1. The Company has no control over and no influence upon decisions made by Government Authorities. All decisions regarding visa applications, residency permits, business licenses, document approvals, and all other government decisions are made solely by the relevant Government Authority in its absolute discretion.

12.2. The Company does not guarantee and cannot guarantee the approval of any application, the issuance of any visa, permit, license, or other government document, any particular processing time or priority handling, or the outcome of any appeal, reconsideration, or review process.

12.3. Government Authorities may change their requirements, procedures, fees, and processing times at any time without notice. The Company shall not be liable for any loss, damage, or adverse outcome resulting from such changes.

12.4. Government fees, administrative charges, and other mandatory payments are set by the relevant Government Authority and are subject to change at any time. All such fees are payable by the User in addition to the Company's service fees, unless otherwise expressly agreed in writing.

13. Service Availability

13.1. The Company does not guarantee that the Website or any Services will be available at all times or without interruption. The Website and Services may be unavailable from time to time due to scheduled maintenance, emergency repairs, technical failures, internet connectivity issues, denial-of-service attacks, Force Majeure Events, or actions of third-party service providers.

13.2. The Company reserves the right to modify, suspend, or discontinue, temporarily or permanently, the Website or any Services with or without notice. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation.

13.3. The Company does not warrant that the Website will be compatible with all devices, operating systems, browsers, or internet connection types. You are responsible for obtaining and maintaining all hardware, software, and internet connections necessary to access and use the Website.

14. Quotes and Pricing

14.1. Any price quotations, estimates, or fee schedules provided through the Website, by email, or otherwise are: (a) valid only for the period specified in the quote or, if no period is specified, for fourteen (14) calendar days from the date of issue; and (b) subject to change upon notice if the scope of work changes or if government fees change.

14.2. All quoted prices are exclusive of applicable taxes, government fees, courier charges, translation certification fees, and other third-party charges unless expressly stated otherwise in writing.

14.3. The Company reserves the right to revise its fees at any time. Fee changes will not affect engagements that have been confirmed in writing prior to the effective date of the change.

14.4. Quotes are based on the information provided by you. If the actual scope of work differs from the information provided, the Company reserves the right to adjust its fees accordingly.

15. Payments

15.1. All payments for Services must be made in the currency and manner specified by the Company at the time of engagement. Accepted payment methods may include bank transfer, credit card, debit card, or such other methods as the Company may specify from time to time.

15.2. The Company may require advance payment, a deposit, or milestone payments as a condition of commencing or continuing Services. No Services shall commence until any required payment has been received and cleared, unless otherwise agreed in writing.

15.3. All fees paid to the Company are non-refundable except as expressly provided in Clause 17 (Refund Policy).

15.4. Government fees, administrative charges, and third-party disbursements paid by the Company on your behalf are your sole financial responsibility and are not refundable under any circumstances once paid to the relevant authority or third party.

15.5. If payment is not received by the due date, the Company may, without prejudice to its other rights: (a) suspend the provision of Services until payment is received; (b) charge interest on overdue amounts at the rate of one percent (1%) per month or the maximum rate permitted by Applicable Law, whichever is lower; (c) charge a reasonable administrative fee for processing late payments; (d) engage third-party collection services at your expense; or (e) terminate the engagement with immediate effect.

15.6. You shall not withhold payment or set off any amount against fees owed to the Company on the basis of any dispute or claim, except as may be required by Applicable Law.

16. Payment Disputes

16.1. If you believe that any invoice or charge is incorrect, you must notify the Company in writing within fourteen (14) calendar days of the invoice date, specifying in reasonable detail the basis for the dispute. Failure to dispute an invoice within this period shall constitute acceptance of the charges.

16.2. Upon receipt of a valid dispute notice, the Company will review the disputed charges in good faith and respond within ten (10) Business Days. If the dispute is resolved in your favor, the Company will issue a credit or refund for the disputed amount.

16.3. Pending resolution of a bona fide dispute, you must pay all undisputed amounts by the original due date. Disputed amounts may be withheld only to the extent of the bona fide dispute and must be paid immediately upon resolution.

16.4. The parties agree to attempt to resolve all payment disputes in good faith through direct negotiation before invoking the dispute resolution procedures set out in Clause 49 (Arbitration).

17. Refund Policy

17.1. Refunds of service fees are granted at the Company's sole discretion and are not a right. The following limitations apply:

• No refund shall be granted for Services that have been fully performed or substantially completed;

• No refund shall be granted for government fees, administrative charges, or third-party disbursements that have already been paid to the relevant authority or third party;

• No refund shall be granted where work has been delayed or prevented due to your failure to provide required information, documents, or instructions;

• No refund shall be granted where an application or submission is rejected by a Government Authority due to factors beyond the Company's control.

17.2. In cases where a refund is granted, the Company may deduct a reasonable administrative processing fee, bank charges, and any costs already incurred in connection with the Services.

17.3. Any approved refund shall be processed within thirty (30) Business Days of the refund approval date, using the same payment method as the original payment unless otherwise agreed.

17.4. The Company's maximum liability for refunds shall not exceed the total amount of service fees actually paid by you for the specific service in question, excluding all government fees, administrative charges, and third-party disbursements.

18. Intellectual Property

18.1. All Intellectual Property Rights in and to the Website, its Content, design, structure, compilation, source code, databases, functionality, and all materials therein, are and shall remain the exclusive property of the Company or its licensors.

18.2. Nothing in these Terms shall be construed as granting you any license, right, title, or interest in or to any Intellectual Property Rights owned by the Company or its licensors, except for the limited right to access and use the Website as expressly set forth in these Terms.

18.3. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, transmit, transfer, sell, license, or in any way exploit any part of the Website or its Content without the prior written consent of the Company.

18.4. You may view, download, and print pages from the Website solely for your own personal, non-commercial use, provided that you: (a) do not modify or alter the pages; (b) do not remove any copyright, trademark, or proprietary notices; and (c) do not use the content in a manner that suggests an association with or endorsement by the Company.

18.5. Any feedback, suggestions, ideas, or other information you provide to the Company regarding the Website or Services may be used by the Company without restriction or compensation to you.

19. Copyright

19.1. All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and is protected by UAE copyright laws, international copyright treaties, and all other applicable intellectual property laws.

19.2. The compilation of all content on the Website is the exclusive property of the Company and is protected by UAE and international copyright laws.

19.3. Any unauthorized use of the materials appearing on the Website may violate copyright, trademark, and other Applicable Laws and could result in criminal or civil penalties.

20. Copyright Takedown Procedure

20.1. If you believe that any User Content or other material on the Website infringes your copyright or the copyright of any person or entity on whose behalf you are authorized to act, you may submit a written takedown notice to the Company containing the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

• Identification of the copyrighted work claimed to have been infringed;

• Identification of the material that is claimed to be infringing, including its location on the Website (URL);

• Your contact information, including address, telephone number, and email address;

• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

• A statement that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

20.2. Takedown notices must be sent to: legal@zenvisa.net with the subject line "Copyright Takedown Notice."

20.3. Upon receipt of a valid takedown notice, the Company will promptly remove or disable access to the allegedly infringing material and notify the User who posted the material. The Company will not be liable to any party for removing or disabling access to material in response to a valid takedown notice.

20.4. Users whose content has been removed may submit a counter-notice containing: (a) their physical or electronic signature; (b) identification of the removed material and its location prior to removal; (c) a statement under penalty of perjury that they have a good faith belief the material was removed as a result of mistake or misidentification; and (d) their contact information and consent to jurisdiction.

20.5. Repeat infringers will have their accounts terminated in accordance with Clause 42 (Suspension of Accounts).

21. Trademarks

21.1. "ZenVisa International," "Zenway International," the ZenVisa logo, and all related names, logos, product and service names, designs, and slogans are trademarks, service marks, or trade names of the Company or its affiliates. You may not use such marks without the prior written permission of the Company.

21.2. All other trademarks, service marks, logos, and trade names appearing on the Website are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by the Company.

22. User Content

22.1. By submitting, uploading, posting, transmitting, or otherwise making available any User Content through or in connection with the Website, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such User Content solely for the purposes of providing the Services to you and as otherwise permitted by these Terms.

22.2. You represent, warrant, and covenant that: (a) you own or have the necessary rights to use and authorize the Company to use all Intellectual Property Rights in and to any User Content; (b) the User Content does not violate, misappropriate, or infringe the rights of any third party; (c) the User Content does not contain any defamatory, obscene, offensive, threatening, harassing, or unlawful material; and (d) the User Content does not contain any viruses, malware, spyware, or other harmful code.

22.3. The Company reserves the right, but not the obligation, to review, monitor, or remove any User Content at its sole discretion, without notice, for any reason or no reason.

22.4. The Company does not claim ownership of User Content. However, you acknowledge that the Company may retain copies of User Content for record-keeping, compliance, and legal defense purposes, even after termination of the engagement.

23. Prohibited Conduct

23.1. You agree that you shall not, and shall not permit any third party to:

Use the Website in any manner that violates any Applicable Law or these Terms;

Submit any false, inaccurate, misleading, fraudulent, forged, or unlawfully obtained information or documents;

Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;

Interfere with or disrupt the operation of the Website or the servers or networks connected to the Website;

Attempt to gain unauthorized access to the Website, other user accounts, or computer systems or networks connected to the Website through hacking, password mining, or any other means;

Use any robot, spider, scraper, crawler, or other automated means to access the Website for any purpose without the Company's express written permission;

Upload, post, email, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, spam, junk mail, chain letters, pyramid schemes, or any other form of solicitation;

Upload, post, email, transmit, or otherwise make available any material that contains software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any computer software or hardware;

Violate the privacy rights of any individual, including collecting, storing, or disclosing personal information about others without their consent;

Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or structure of the Website;

Frame, mirror, or otherwise incorporate any part of the Website into any other website or service without the Company's prior written consent;

Use the Website to defraud, deceive, or mislead the Company, any Government Authority, or any third party.

23.2. The Company reserves the right to investigate and take appropriate legal action against anyone who, in the Company's sole discretion, violates this Clause, including without limitation, reporting such User to law enforcement authorities.

24. Sanctions Compliance

24.1. The Company complies with all applicable sanctions laws and regulations, including but not limited to sanctions imposed by the United Nations Security Council, the United Arab Emirates Ministry of Foreign Affairs, the UAE Cabinet, the U.S. Office of Foreign Assets Control (OFAC), the UK HM Treasury, the European Union, and any other applicable sanctions authority.

24.2. The Company will not provide Services to any person, entity, or jurisdiction that is listed on any Sanctions List, or where the provision of Services would violate any applicable sanctions laws.

24.3. You represent and warrant that: (a) you are not listed on any Sanctions List; (b) you are not owned or controlled by any person or entity listed on any Sanctions List; (c) you are not located in, organized under the laws of, or resident in any sanctioned jurisdiction; and (d) you will not use the Services in any manner that would cause the Company to violate any sanctions laws.

24.4. The Company reserves the right to suspend or terminate Services immediately and without notice if it determines, in its sole discretion, that providing Services would violate any applicable sanctions laws, or if you are or become listed on any Sanctions List. No refund shall be provided in such circumstances.

25. Anti-Money Laundering and KYC Compliance

25.1. The Company complies with Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism (AML Law), Cabinet Decision No. 10 of 2019 concerning the Implementing Regulation of the AML Law, and all ministerial resolutions and circulars issued by the UAE Financial Intelligence Unit (FIU) and the Executive Office for Control and Non-Proliferation.

25.2. In accordance with the AML Law, the Company may be required to: (a) verify the identity of Users before providing Services (Know Your Customer procedures); (b) collect and retain documentation evidencing the identity of beneficial owners; (c) monitor transactions and report suspicious activities to the relevant authorities; (d) screen Users and transactions against applicable sanctions lists; and (e) refuse to provide Services where required under the AML Law or applicable sanctions.

25.3. You agree to cooperate fully with all AML and KYC requests made by the Company, including providing valid government-issued identification, proof of address, corporate formation documents, and any other information or documentation reasonably required by the Company or mandated by Applicable Law.

25.4. The Company may suspend or terminate Services immediately and without notice if you fail to provide requested AML/KYC documentation, or if the Company determines, in its sole discretion, that providing Services would violate the AML Law or any applicable sanctions regime.

25.5. The Company shall not be liable for any delay, suspension, or termination of Services arising from AML/KYC compliance obligations, nor shall you be entitled to any refund where Services are refused or terminated due to AML/KYC concerns.

26. Export Controls

26.1. You agree to comply with all applicable export control laws and regulations of the United Arab Emirates and any other relevant jurisdiction. You represent and warrant that: (a) you are not located in any country subject to a UAE, UN, EU, or U.S. government embargo; (b) you are not listed on any restricted party list; and (c) you will not use the Website or Services for any purpose prohibited by export control laws.

26.2. The Company makes no representation that the Website, Services, or Content are appropriate or available for use in all locations. Users who access the Website from jurisdictions where its contents are illegal are solely responsible for compliance with local laws.

27. Record Retention

27.1. The Company shall retain all records relating to its provision of Services, including: copies of all documents submitted by or on behalf of Users; electronic records of acceptance of these Terms (including timestamps, IP addresses, and device identifiers); all correspondence and communications with Users; payment and billing records; and AML/KYC documentation collected pursuant to Clause 25.

27.2. All records shall be retained for a minimum period of five (5) years from the date of the last transaction or the termination of the engagement, whichever is later, or for such longer period as may be required by Applicable Law.

27.3. Records may be retained in electronic or physical form, at the Company's discretion, and may be stored on servers located within or outside the United Arab Emirates, provided that the Company maintains appropriate data protection safeguards in accordance with Clause 31 (Privacy and Data Protection).

27.4. Upon written request and subject to Applicable Law, the Company shall provide you with copies of documents that you originally provided to the Company, within a reasonable time and subject to a reasonable administrative fee.

28. Electronic Signatures

28.1. You acknowledge and agree that electronic signatures, clicks, and other electronic acts of acceptance conducted through the Website constitute valid and binding signatures under Federal Law No. 1 of 2006 on Electronic Commerce and Transactions and Federal Law No. 46 of 2021 on Electronic Transactions (as amended).

28.2. The Company may require additional verification of your identity before accepting electronic signatures on certain documents, particularly those submitted to Government Authorities.

28.3. You are responsible for maintaining the security of any credentials, passwords, or authentication methods used to create electronic signatures through the Website. Any electronic signature created using your credentials shall be deemed to have been created by you.

29. Electronic Communications

29.1. By using the Website and providing your email address, phone number, or other contact information, you consent to receive electronic communications from the Company, including but not limited to emails, text messages, WhatsApp messages, and other electronic notices.

29.2. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

29.3. You may opt out of receiving promotional communications from the Company by following the unsubscribe instructions provided in such communications or by contacting us at legal@zenvisa.net. Please note that even if you opt out of promotional communications, you may still receive transactional and administrative communications related to your use of the Website and Services.

29.4. The Company shall not be liable for any failure to receive electronic communications due to spam filters, incorrect email addresses, technical failures, or other circumstances beyond the Company's reasonable control.

30. Electronic Invoices

30.1. The Company may issue invoices, receipts, credit notes, and other financial documents in electronic form. Electronic invoices shall be sent to the email address provided by you and shall be deemed received within twenty-four (24) hours of transmission.

30.2. You acknowledge that electronic invoices issued by the Company satisfy the requirements of Federal Law No. 1 of 2006 on Electronic Commerce and Transactions and Federal Law No. 46 of 2021 on Electronic Transactions (as amended), and constitute valid and enforceable documents for all purposes.

30.3. If you require paper invoices, you must request them in writing at least five (5) Business Days before the invoice is due to be issued. A reasonable administrative fee may apply for paper invoice processing.

31. Privacy and Data Protection

31.1. The Company's collection, use, storage, processing, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection, use, storage, and processing of your personal data as described in our Privacy Policy.

31.2. The Company complies with Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and all other Applicable Laws concerning data protection and privacy. The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security assessments.

31.3. The Company acts as a Data Controller for personal data collected through the Website and as a Data Processor for personal data processed on behalf of Users in connection with the Services. Where the Company acts as a Data Processor, it shall process personal data only in accordance with your documented instructions and Applicable Law.

31.4. For Users accessing the Website from the European Economic Area (EEA), United Kingdom, or other jurisdictions with applicable data protection laws, the Company processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable local data protection laws to the extent required by Applicable Law.

31.5. The Company does not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

31.6. The Company may be required to disclose personal data to Government Authorities in compliance with Applicable Law, court orders, or legal process. By using the Website, you acknowledge and consent to such disclosures where required by law.

31.7. You have the right to: (a) access your personal data; (b) request correction of inaccurate data; (c) request deletion of your data subject to legal retention requirements; (d) object to processing; (e) request data portability; and (f) withdraw consent. To exercise these rights, contact us at legal@zenvisa.net.

32. Cross-Border Data Transfers

32.1. The Company may transfer your personal data to countries outside the United Arab Emirates for the purposes of providing Services, storing data, or using third-party service providers (including cloud hosting, email services, and analytics providers).

32.2. Where personal data is transferred outside the UAE, the Company shall ensure that adequate safeguards are in place to protect your personal data, including:

• Transferring data only to jurisdictions recognized by the UAE data protection authority as providing adequate protection;

• Implementing Standard Contractual Clauses (SCCs) or other contractual safeguards approved by the UAE data protection authority;

• Ensuring that third-party recipients maintain appropriate security measures and comply with data protection obligations substantially equivalent to those under the PDPL.

32.3. For transfers of personal data from the EEA or UK to the UAE, the Company shall implement appropriate safeguards as required under the GDPR, including Standard Contractual Clauses with supplementary measures where necessary.

32.4. By using the Website, you consent to the transfer of your personal data outside the UAE as described in this Clause, to the extent required under Applicable Law.

33. Cookies and Tracking Technologies

33.1. The Website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and understand where our visitors are coming from.

33.2. By using the Website, you consent to the use of cookies and tracking technologies in accordance with our Cookie Policy, which is incorporated into these Terms by reference.

33.3. The Website uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Website to function and cannot be disabled;

• Performance Cookies: Help us understand how visitors interact with the Website by collecting anonymized information;

• Functional Cookies: Enable enhanced functionality and personalization;

• Targeting Cookies: Used to deliver relevant advertisements and track ad campaign performance.

33.4. You can manage your cookie preferences through the cookie consent banner presented when you first visit the Website, or through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Website.

33.5. The Website may use third-party analytics services (such as Google Analytics) that use cookies and similar technologies. These third-party services have their own privacy policies and terms of use.

34. AI-Generated Content

34.1. Certain Content on the Website may be generated, assisted, or enhanced by artificial intelligence ("AI") technologies, including but not limited to automated chat responses, content recommendations, document templates, and informational articles.

34.2. AI-generated Content is provided for informational and illustrative purposes only. Such Content does not constitute legal, immigration, tax, or financial advice; does not create any attorney-client, consultant-client, or fiduciary relationship; may not reflect the most current laws, regulations, or procedures; may contain errors, omissions, or inaccuracies; and should not be relied upon as a substitute for professional advice from qualified practitioners.

34.3. The Company makes no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, completeness, or usefulness of any AI-generated Content.

34.4. The Company shall not be liable for any loss or damage arising from your reliance on AI-generated Content. You assume all risks associated with the use of such Content.

34.5. The Company complies with all applicable UAE regulations concerning the use of AI technologies, including guidelines issued by TDRA and NESA, and will update its AI disclosure practices as regulations evolve.

35. Accessibility

35.1. The Company is committed to making the Website accessible to all Users, including those with disabilities. The Website is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards where reasonably practicable.

35.2. If you experience any difficulty accessing the Website or any Content due to a disability, please contact us at legal@zenvisa.net and we will make reasonable efforts to provide the information or service through an alternative means.

35.3. The Company continually reviews and improves the accessibility of the Website. However, the Company cannot guarantee that all third-party content, plugins, or integrations will be fully accessible.

36. Third-Party Websites

36.1. The Website may contain links to third-party websites, services, and resources that are not owned or controlled by the Company. These links are provided solely as a convenience to you and do not constitute an endorsement, sponsorship, or recommendation by the Company.

36.2. The Company has no control over and assumes no responsibility for the content, privacy policies, practices, or availability of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, goods, or services.

36.3. Your interactions with third-party websites and services are solely between you and the applicable third party. You should review the applicable terms and policies, including privacy and data gathering practices, of any third-party website or service before using them.

37. Consumer Rights

37.1. Nothing in these Terms shall exclude or limit your statutory rights as a consumer under Applicable Law, including Federal Law No. 15 of 2020 on Consumer Protection. To the extent that any provision of these Terms conflicts with your mandatory consumer rights under Applicable Law, your statutory rights shall prevail.

37.2. Under UAE Consumer Protection Law, you have the right to: (a) receive accurate and transparent information about the Services; (b) fair and transparent pricing; (c) submit complaints and have them addressed in a timely manner; and (d) seek redress for damages caused by defective services or misleading practices.

37.3. The Company shall not engage in any unfair commercial practices, including misleading advertising, aggressive sales tactics, or any practice that would materially distort the economic behavior of the average consumer.

38. Complaint Handling

38.1. The Company is committed to resolving any complaints promptly and fairly. If you have a complaint about the Website or Services, you may submit it using the following procedure:

• Step 1 - Informal Resolution: Contact your designated account manager or our customer service team at legal@zenvisa.net to discuss your concerns.

• Step 2 - Formal Written Complaint: If the issue is not resolved informally, submit a formal written complaint to legal@zenvisa.net with the subject line "Formal Complaint," including: (a) your full name and contact details; (b) a detailed description of the complaint; (c) relevant dates, reference numbers, and supporting documents; and (d) your proposed resolution.

• Step 3 - Acknowledgment: The Company will acknowledge receipt of your formal complaint within three (3) Business Days.

• Step 4 - Investigation: The Company will investigate your complaint thoroughly and provide a substantive response within fifteen (15) Business Days of acknowledgment. If the investigation requires additional time, the Company will notify you of the delay and provide an estimated completion date.

• Step 5 - Final Response: The Company will provide a written final response setting out its findings, any remedial action taken, and your right to escalate the matter if you remain dissatisfied.

38.2. If you are not satisfied with the Company's final response, you may escalate your complaint to: (a) the Ras Al Khaimah Economic Zone Authority (RAKEZ); (b) the UAE Department of Economic Development Consumer Protection Department; or (c) any other relevant regulatory authority.

38.3. All complaint records shall be retained for a minimum of two (2) years from the date of resolution, in accordance with UAE Consumer Protection Law requirements.

39. Limitation of Liability

39.1. To the maximum extent permitted by Applicable Law, in no event shall the Company, its directors, officers, employees, agents, affiliates, licensors, or service providers be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, goodwill, use, or other intangible losses, arising out of or in connection with: (a) your access to or use of, or inability to access or use, the Website or any Services; (b) any conduct or content of any third party on the Website; (c) any content obtained from the Website or through the Services; (d) any decisions made or actions taken in reliance on information provided by the Company; (e) any rejection, denial, or delay by any Government Authority; or (f) unauthorized access, use, or alteration of your transmissions or content.

39.2. To the maximum extent permitted by Applicable Law, the Company's total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the Website or Services shall not exceed the total amount of fees actually paid by you to the Company for the specific services giving rise to the claim during the twelve (12) month period immediately preceding the event giving rise to such liability.

39.3. The foregoing limitations of liability shall apply regardless of the theory of liability, whether based on warranty, contract, statute, tort (including negligence), strict liability, or any other theory, and whether or not the Company has been advised of the possibility of such damages.

39.4. Nothing in these Terms shall exclude or limit the Company's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) willful misconduct or gross negligence; or (d) any other liability that cannot be excluded or limited under Applicable Law.

39.5. Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

39.6. The limitations of liability set forth in this Clause shall survive the termination or expiration of these Terms.

40. Indemnification

40.1. You agree to defend, indemnify, and hold harmless the Company, its parent, subsidiaries, affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms or any Applicable Law; (b) your use of the Website or Services, including your User Content; (c) your negligent or willful misconduct; (d) any misrepresentation made by you; or (e) any third-party claim arising from your actions or omissions in connection with the Website or Services.

40.2. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.

40.3. Your indemnification obligations under this Clause shall not apply to the extent that any claim arises solely from the Company's gross negligence, willful misconduct, or breach of these Terms.

41. Force Majeure

41.1. Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) to the extent such failure or delay is caused by a Force Majeure Event.

41.2. Upon the occurrence of a Force Majeure Event, the affected party shall: (a) promptly notify the other party in writing of the nature and expected duration of the Force Majeure Event; (b) use commercially reasonable efforts to mitigate the effects of the Force Majeure Event; and (c) resume performance of its obligations as soon as reasonably practicable after the Force Majeure Event ceases.

41.3. If a Force Majeure Event continues for a period exceeding sixty (60) consecutive days, either party may terminate the engagement upon written notice to the other party, without liability, except for obligations accrued prior to the Force Majeure Event.

42. Suspension of Accounts

42.1. The Company reserves the right to suspend or restrict your access to the Website or any Services, with or without notice, for any reason, including but not limited to: (a) investigation of suspected violations of these Terms or Applicable Law; (b) suspected fraudulent, abusive, or illegal activity; (c) non-payment of fees or other amounts due; (d) technical issues, security concerns, or maintenance requirements; or (e) requests from law enforcement or other Government Authorities.

42.2. During any suspension period, the Company shall not be obligated to provide any Services, process any documents, or respond to any inquiries.

42.3. Suspension shall not affect any obligations or liabilities accrued prior to the date of suspension, including your obligation to pay all outstanding fees.

43. Termination

43.1. The Company may terminate or suspend your access to the Website and Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

43.2. You may discontinue your use of the Website and Services at any time by ceasing all access and use and providing written notice to the Company.

43.3. Upon termination of the engagement for any reason: (a) all rights and licenses granted to you under these Terms shall immediately cease; (b) you shall remain liable for all amounts due and owing to the Company; (c) the Company may retain copies of your documents and information as required by Applicable Law or for record-keeping purposes; and (d) the following Clauses shall survive termination: Clauses 8 (No Regulated Professional Services), 10 (Accuracy of Submitted Information), 11 (Document Processing Disclaimer), 12 (Government Decisions Disclaimer), 17 (Refund Policy), 18-21 (Intellectual Property, Copyright, Takedown, Trademarks), 22 (User Content), 24 (Sanctions), 25 (AML/KYC), 27 (Record Retention), 32 (Cross-Border Data Transfers), 39 (Limitation of Liability), 40 (Indemnification), 44 (Class Action Waiver), 47 (Governing Law), 48 (Jurisdiction), 49 (Arbitration), 50 (Severability), 52 (Entire Agreement), and 53 (Changes to Terms).

44. Class Action Waiver

44.1. To the maximum extent permitted by Applicable Law, you agree that any proceedings, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to bring or participate in a class action, collective proceeding, private attorney general action, or any other representative proceeding against the Company.

44.2. You further agree that you shall not be entitled to consolidate, join, or coordinate your claims with the claims of any other User or third party in any proceeding, unless all parties to such proceeding expressly consent in writing.

44.3. If a court or arbitral tribunal of competent jurisdiction determines that this class action waiver is unenforceable for any reason with respect to a particular claim, then that claim shall be severed from any proceeding and shall be resolved through individual arbitration or litigation, as appropriate. All other claims shall continue to be subject to this class action waiver.

44.4. This class action waiver shall survive the termination of these Terms and shall remain binding upon you even after your relationship with the Company has ended.

45. Assignment

45.1. You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms, in whole or in part, without the prior written consent of the Company. Any purported assignment in violation of this Clause shall be null and void.

45.2. The Company may assign, transfer, or delegate its rights and obligations under these Terms at any time, including but not limited to in connection with a merger, acquisition, corporate reorganization, consolidation, or sale of all or substantially all of its assets, without your consent and without prior notice.

45.3. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

46. Notices

46.1. All notices, requests, demands, or other communications under these Terms must be in writing and shall be deemed duly given: (a) when delivered personally; (b) three (3) Business Days after being sent by registered mail or courier; (c) twenty-four (24) hours after being sent by email to the address designated by the receiving party; or (d) immediately upon posting on the Website, where expressly permitted by these Terms.

46.2. Notices to the Company must be sent to: Zenway International FZ-LLC, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, Email: legal@zenvisa.net.

46.3. Notices to you will be sent to the most recent email address or physical address provided by you to the Company. It is your responsibility to ensure that your contact information is current and accurate.

46.4. Either party may change its address for notices by giving written notice to the other party in accordance with this Clause.

47. Governing Law

47.1. These Terms and any dispute, claim, or controversy arising out of or in connection with these Terms, the Website, or the Services shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Ras Al Khaimah, without regard to its conflict of law principles.

47.2. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms.

47.3. If any provision of these Terms is found to be invalid or unenforceable under UAE law, the remaining provisions shall continue in full force and effect.

48. Jurisdiction and Dispute Resolution

48.1. The courts of the United Arab Emirates, and specifically the courts of the Emirate of Ras Al Khaimah, shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or in connection with these Terms, the Website, or the Services, except as provided in Clause 49 (Arbitration).

48.2. Before initiating any formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation between senior representatives of the parties for a period of not less than thirty (30) days from the date written notice of the dispute is provided.

48.3. Nothing in this Clause shall prevent either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

49. Arbitration

49.1. Any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services, including but not limited to the formation, validity, breach, termination, or interpretation thereof, which cannot be resolved through negotiation under Clause 48.2, shall be referred to and finally resolved by arbitration administered by the Ras Al Khaimah Centre for International Arbitration (RAKCIA) in accordance with its Arbitration Rules in force at the time of the arbitration.

49.2. The arbitration shall be conducted: (a) in the English language; (b) in Ras Al Khaimah, United Arab Emirates; (c) by a sole arbitrator appointed in accordance with the RAKCIA Rules; and (d) on a confidential basis, and neither party shall disclose the existence, content, or results of the arbitration without the prior written consent of the other party, except as required by Applicable Law.

49.3. The arbitrator's award shall be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.

49.4. The parties agree that the arbitrator shall not have authority to award punitive, exemplary, or consequential damages, and the parties expressly waive any right to such damages, except where prohibited by Applicable Law.

49.5. The costs of arbitration, including reasonable attorneys' fees, shall be borne by the unsuccessful party or as otherwise determined by the arbitrator.

50. Severability

50.1. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitral tribunal, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, such provision shall be severed from these Terms.

50.2. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

50.3. The parties agree that the court or tribunal reforming any invalid provision shall have the authority to reduce the scope, duration, or geographic area of such provision, or to delete specific words or phrases, to the minimum extent necessary to make such provision valid and enforceable.

51. Waiver

51.1. No waiver of any provision of these Terms shall be effective unless in writing and signed by the party against whom the waiver is sought to be enforced.

51.2. No failure or delay by either party in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any other or further exercise thereof or the exercise of any other right.

51.3. Any waiver of any provision of these Terms shall not be construed as a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver.

52. Entire Agreement

52.1. These Terms, together with our Privacy Policy, Cookie Policy, and any other policies or agreements expressly incorporated herein by reference, constitute the entire agreement between you and the Company with respect to the Website and Services, and supersede all prior or contemporaneous agreements, negotiations, representations, warranties, and understandings, whether written or oral, with respect to the subject matter hereof.

52.2. You acknowledge that you have not relied upon any statement, representation, warranty, or agreement of the Company not expressly set forth in these Terms.

52.3. In the event of any conflict between these Terms and any other agreement between you and the Company, these Terms shall govern with respect to your use of the Website, unless the other agreement expressly states that it supersedes these Terms.

53. Changes to Terms

53.1. The Company reserves the right, in its sole discretion, to modify, amend, or update these Terms at any time and for any reason. The most current version of these Terms will be posted on the Website with the "Effective Date" updated accordingly.

53.2. Material changes to these Terms will be notified to Users by posting a prominent notice on the Website or by sending an email to the address associated with your account, where applicable, at least fifteen (15) days before such changes take effect.

53.3. Your continued use of the Website following the posting of any changes constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must immediately discontinue all use of the Website.

53.4. It is your responsibility to review these Terms periodically for any changes. The Company shall not be liable for your failure to review the updated Terms.

54. Contact Details

54.1. If you have any questions, concerns, or complaints regarding these Terms, the Website, or the Services, please contact us using the following information:

54.2. The Company will use commercially reasonable efforts to respond to all inquiries within five (5) Business Days of receipt.

54.3. For legal notices and formal correspondence, all communications must be sent by registered mail or courier to the Company's registered address listed above.

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Zenway International FZ-LLC | Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, UAE

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