Our Commitment

ZenVisa International ("ZenVisa", "we", "us") is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

We believe every person deserves equal access to immigration and visa services information, regardless of ability. This statement outlines our efforts to make the ZenVisa platform accessible to all users.

Applicable Standards

Our accessibility efforts are guided by: (a) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA; (b) UAE Federal Law No. 29 of 2006 concerning the Rights of People with Disabilities; (c) W3C Accessibility Guidelines (WCAG) 2.2 recommendations where practicable; (d) European Accessibility Act (EAA) requirements for EU users; and (e) EN 301 549 European standard for public sector digital accessibility.

Accessibility Features

The ZenVisa platform incorporates the following accessibility features: (a) Keyboard navigation support for all interactive elements; (b) ARIA landmarks and labels for screen reader compatibility; (c) Sufficient color contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text); (d) Resizable text up to 200% without loss of functionality; (e) Consistent navigation structure across all pages; (f) Descriptive alt text for all informative images; (g) Form labels and error messages associated with inputs; (h) Skip navigation links; (i) Pause/stop controls for any auto-playing content; (j) No content that flashes more than three times per second.

Assistive Technology Compatibility

The ZenVisa platform is designed to be compatible with: JAWS, NVDA, VoiceOver, and TalkBack screen readers; ZoomText and native OS magnification; Dragon NaturallySpeaking and OS-native voice control; standard keyboard-only navigation; and mainstream braille displays (via screen reader compatibility). We test regularly with these technologies but cannot guarantee compatibility with all assistive technology configurations.

Known Limitations

Despite our best efforts, some limitations may exist: (a) Some PDF documents uploaded by users may not be fully accessible; (b) Third-party embedded content (videos, maps) may have varying accessibility; (c) Legacy content created before our accessibility initiative may not fully comply; (d) Some complex data visualizations may require alternative access methods.

We are actively working to address these limitations and welcome feedback.

Ongoing Efforts

Our accessibility program includes: quarterly automated accessibility scans using axe and WAVE tools; annual manual accessibility audits by certified professionals; staff training on accessibility best practices; user testing with assistive technology users; prioritization of accessibility in all new feature development; and regular review and update of this statement.

Third-Party Content

Some pages on our platform display content from third-party providers (e.g., embedded videos, payment processors, live chat widgets). While we require third-party providers to meet accessibility standards, we do not control their platforms and cannot guarantee their accessibility compliance.

Feedback Mechanism

We welcome your feedback on the accessibility of the ZenVisa platform. Please contact us if you encounter accessibility barriers: Email: accessibility@zenvisa.ae; Phone: +971 50 123 4567 (with relay service support); Postal: RAKEZ Business Centre FZ, Ras Al Khaimah, UAE.

We aim to respond to accessibility feedback within 2 business days and resolve issues within 10 business days where practicable.

Alternative Formats

Upon request, we can provide content in the following alternative formats: large print (16pt+); accessible PDF; plain text; audio recording; and braille (allow 14 business days). To request an alternative format, contact accessibility@zenvisa.ae.

Accessibility Coordinator

ZenVisa has designated an Accessibility Coordinator responsible for overseeing our accessibility program. The coordinator can be reached at accessibility@zenvisa.ae and is responsible for: receiving and processing accessibility feedback; coordinating remediation efforts; maintaining this statement; and liaising with disability organizations.

Legal Compliance

This statement is made pursuant to: UAE Federal Law No. 29 of 2006; Federal Law No. 3 of 2003 concerning the UAE as a member of the World Trade Organization; RAKEZ business regulations; and applicable international accessibility obligations. Users who believe their accessibility rights have been violated may contact us or file a complaint with the relevant UAE authority.

Enforcement and Recourse

Users who experience accessibility barriers that are not resolved through our feedback mechanism may escalate to: the UAE Ministry of Community Development for disability rights complaints; RAKEZ customer service for business-related concerns; or applicable courts in Ras Al Khaimah, UAE.

Third-Party Tools

The ZenVisa platform uses the following third-party tools and services, each with their own accessibility statements: Cloudflare (security and performance); Google Analytics (usage analytics); and Meta Pixel (marketing analytics). Users should review the accessibility statements of these third-party providers.

© 2025 Zenway International FZ-LLC (trading as ZenVisa International). All rights reserved. RAKEZ Business Centre FZ, Ras Al Khaimah, UAE.